Access and Referral
Our number one priority is to offer members timely referrals to the appropriate level of care. Whether the member, primary care physician , or family member is calling for a routine, urgent or emergency referral, CBHM Intake Specialists and professionally licensed clinicians work efficiently to insure that each member receives the opportunity for an effective and positive treatment experience.

Access and Referral services include:

• 24 hour 7 day a week access for referrals
• Clinical Assessment conducted by licensed professional staff for all urgent/emergent referrals
• Culturally diverse staff
• All calls answered live through Automatic Call Distribution Center
• Prompt, warm transfer scheduling for all urgent and emergent referrals
• Coordination with facilities for admissions to higher levels of care
• All NCQA call standards for access are met on a consistent basis